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FAQ - Sie haben Fragen? Wir die Antworten!

Oft erreichen uns Fragen zu unserem Service und unseren Produkten wie dem Dome House, den Appartementzelten sowie den Tent halls. Die häufigsten Fragen und Antworten haben wir hier für Sie aufgelistet. Zusätzlich bieten wir Ihnen hier die Möglichkeit eine Besichtigung unseres Showrooms anzufragen.

What is a dome tent?

The innovative spherical frame building, invented in its first incarnation in the 20th century by American inventor and architect R. Buckminster Fuller, is amazingly durable, stable, easy to build and relatively inexpensive to manufacture compared to other round shapes in architecture. We want to promote this pioneering concept through dome tent kits and spread their use so that they are accessible to anyone looking for durable and high quality tent structures.

Can I use the apartment tent all year round?

Yes, our apartment tents can be used all year round in almost all climatic conditions. Many of our customers use their apartment tents seasonally or all year round. Thanks to the high quality of the materials used in the production of our apartment tent kits, they are not susceptible to harsh weather conditions or low temperatures.

How do the apartment tents behave in extreme weather conditions?

Both the apartment tents and our other tents offer safe and weatherproof shelter in almost all climatic conditions. These clever geometries can be used all year round in almost any environment thanks to their high-quality design and construction.

How long does the steel frame last?

All steel elements of our geodesic dome tent kits for self-assembly are hot-dip galvanized (on both sides). They are fully protected against corrosion and will not rust even if they are exposed to moisture and water over a long period of time. The frame is given a high-quality finish by our optional powder coating offer. All frame tubes and structural elements are not only galvanized, but also powder-coated in white. This is a purely aesthetic extra and we recommend it to all customers who pay attention to detail and are looking for a high-quality apartment tent.

How do your dome tents perform in cold climates?

Our dome tents are very suitable for winter. One of the most famous glamping sites with these domes is located in Finnish Lapland (in a sub-polar climate). When it comes to heating: all the materials used to make our tents are either fire-resistant (do not burn) or fire-retardant (melt but do not catch fire). For an optimal climate experience, we recommend the combination of insulating foil with insulation and a complete wood-burning stove or the chimney insert alone, to which you can connect almost any stove. The roof foil is designed to fit snugly against the cover membrane and leave enough space so that hot elements are not too close to the tent wall. Although the shape of the dome means that most of the snow slides down (especially if you keep the dome heated), there is always a risk of freezing snow accumulating on the dome. In such cases, we usually recommend manual snow removal. You can also order a reinforced frame, which is recommended in areas with particularly heavy snowfall.

Are apartment tents also suitable for hot climates?

In any case! The standard white membrane coloring promotes reflection of the sun's rays, while the insulating layer additionally prevents heat from penetrating inside. The insulation in combination with the optional solar vent (heat extractor) is an effective way to keep your dome cool even in hot climates. If your dome is exposed to direct sunlight throughout the day, you may want to consider installing a stand-alone air conditioning unit. Even a small unit combined with insulation will provide thermal comfort in a hot climate.

How is your apartment tent protected against intruders?

Whether it is an apartment, a house or another building, there is no way to completely prevent intruders. The main factors are time and the burglars' creativity. The risk is somewhat higher for non-permanent dome tent structures with a soft cover. While the PVC-covered canvas used for our models offers much better protection against punctures compared to other apartment structures, such as safari tents, there is always the risk of someone trying to penetrate the dome tent with a very sharp knife. We recommend using equipment that “buys time” to successfully catch the intruder. The regular aluminum door offered as an option on every model is a good place to start. Due to its thickness, insulation is another accessory worth considering. In addition, you can also install your own alarm system. All of this together should increase the chance of catching a criminal who will take responsibility for any stolen or destroyed goods.

How effective is the wood-burning stove you offer for larger dome tents (e.g. 50-75 m² model)?

The entire apartment tent series is offered with a modern 8 KW wood-burning stove. Its output is generously calculated to keep even the largest apartment tents comfortably warm. However, if you are planning to build a large Usedomzelt in an extremely cold climate, e.g. in the Arctic Circle, you can our more powerful stoves or use our recommended method and add extra mineral wood mats between the membrane and the insulation layer. You can also consider underfloor heating or air conditioning with a heating option.

How does the solar fan work?

The solar fan is a completely off-grid warm air extractor that is powered by a solar cell. Its speed depends on the amount of sunlight it is exposed to. This means that on cold, overcast days it is either deactivated or runs at a very low speed, while on hot days with scorching sun it runs at full speed, effectively preventing heat build-up.

Are there any other properties of the membrane paints that differ from them?

All membrane paints in our range have the same thickness of 650 g/sqm, the same fire-retardant and fungicidal coating, the same operating temperature (-40°C / +70°) and an expected service life of 8 to 12 years (depending on the site-specific conditions). The only difference is the color, which can prevent or promote heat build-up depending on the shade. In general, we recommend avoiding dark shades such as forest green for sites that are exposed to direct sunlight throughout the day.

I would like to combine the insulation with the skylight. Does this significantly reduce the insulated area?

The skylight has an area of 2 m² (21.53 sqft). When uncovered, it reduces the insulation area only slightly. However, when you order insulation for your cupola, you will also receive a complete set of insulation panels to cover the window if you feel it is necessary. In this case, the cupola is fully insulated and does not differ from a construction without the skylight.

What happens after you buy your Usedomzelt?

Before you receive your apartment tent kit, we will keep you regularly informed about the status of your order by email or telephone.

What are the available payment options?

We currently offer payment by bank transfer. After you have decided to purchase your Usedomzelt, you will receive a prepayment invoice with our account details and a reason for payment, which we can use to identify your payment. We will wait until your payment has been credited to our account and then start preparing your order for dispatch.

How are the tents packed and delivered?

Our apartment tent kits are delivered in one to three two-part packages (depending on the tent model and the individual options selected). It is transported on a standard size pallet and is contained in a cardboard box wrapped in white stretch wrap to secure your order during shipping. Our kits are delivered by a professional shipping company that we work with. You will be informed before your kit arrives what equipment is recommended for unloading and installing your dome, depending on its individual design. We go to great lengths to ensure that your package is 100% complete and made to our highest manufacturing standards. Each apartment tent package is assembled by two of our experienced team members and undergoes careful quality control at every stage of preparation for shipment. Each package prepared for shipment is carefully checked by another team member to prevent the risk of the logistics of an incorrect or incomplete order shipment.

Is planning permission required?

A building permit is almost never required for our self-assembly kits. However, different regulations apply in different countries of the European Union or even in different regions of the same country. Our apartment tent kits do not require permanent foundations, which is why they are generally considered temporary structures that do not require planning permission in most places. Planning permission is generally not concerned with the size of the structure, but with its location, external appearance and intended use. In most cases, you will need planning permission if you want to erect a tent as a semi-permanent structure in a National Park, Areas of Outstanding Natural Beauty and World Heritage Sites. The only real restrictions in conservation areas, which are much more common, relate to buildings erected to the side of properties. In the UK, the regulations for outbuildings may also apply to apartment tent kits from us, as well as sheds, greenhouses and garages, and other garden outbuildings such as swimming pools, ponds, sauna cabins, dog kennels, enclosures (including tennis courts) and many other types of structures required for the use of the dwelling house. Outbuildings are considered approved structures for which planning permission does not need to be applied for, provided all conditions are met. Further details can be found in the local building regulations, which are usually provided by government agencies, or you can contact your local planning office for detailed information.

Should I prepare my location before I set up the dome?

Our tent models can be pitched on almost all types of ground, but it is important that your new Usedom tent is properly anchored. Each kit is supplied with anchoring pins and instructions on how to correctly attach the dome to the ground. The anchoring pins we supply consist of 60 cm long steel pegs that need to be driven into the ground. There are two pins for each foot of the structure (40 or 50 pins in total - depending on the tent model). Anchoring is required in all areas exposed to the wind. It is not required if you want to set up your apartment tent inside a building (e.g. as an exhibition stand in an exhibition hall). If you are planning to erect a tent on a concrete base or other solid surface, make sure that you can drive the pins into this surface. Before you start anchoring, make sure that there are no underground utilities such as water or power lines. It is important that the weight of the tent is evenly distributed over all feet. If the surface on which you want to erect the apartment tent is uneven or has an irregular surface, you should consider one of the two solutions:
- Level the ground before you start building. This is recommended if your site has significant differences in the heights/levels of the ground surface. We also recommend this solution if you plan to keep your dome in one place for a longer period of time.
- You can also place flat pieces of wood/board under each foot of the structure that needs to be leveled. This is the best solution if there are no large height differences in the floor. Approximately 10 mm and 20 mm thick wood/plywood boards work well for leveling and can simply be placed under the base of the dome after the dome has been assembled.

Is the dome easy to build? Do I need any special skills or tools?

Our Usedom tent kits are specially designed for self-assembly. By following the steps outlined in the assembly instructions that come with the tent, you can build the kit with the help of your friends, family or coworkers. Every Usedom tent kit we offer contains all the parts and hand tools you will need during assembly. All you need to do is assemble the following elements:
- An A-shaped ladder, 3 meters high.
- A large hammer or sledgehammer (for anchoring the bolts)
- A few friends/family members/colleagues to help with the set-up
- A positive attitude and a few hours of free time. Setting up the apartment tent can be really fun and a sociable event when you invite your friends, family and/or colleagues. It requires teamwork from everyone involved and gives a wonderful sense of accomplishment when your Usedomzelt is finished.

What if I need help with installation?

Our kits are designed so that you can assemble them yourself. However, if you decide that you need help with assembly and would like professional training, you can always order our support service, even if you originally ordered your kit without this service. If you have specific questions or would like to discuss the assembly process with our experts, you can always contact our team at info@usedomzelt.de for assistance with the assembly process.

What happens if I need to move my dome tent to another location?

Our self-assembly kits are supplied with assembly and disassembly instructions. By following our step-by-step instructions, you can safely dismantle your dome structure and move it to another location.

Would you like to visit our showroom? Simply make a non-binding enquiry here and we will get back to you as soon as possible.

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